Thanks
to the link between CRM and messengers, it is possible
to communicate with clients in WhatsApp/Telegram within one window. You
can respond to a client’s request or exchange documents directly from
the system. The company gets a messenger aggregator that allows
it to combine WhatsApp and Telegram in one interface.A messenger
aggregator for business is necessary to simplify and streamline
communications, speed up customer service, and optimize the work
of employees. Integration of messengers helps to manage requests.
At the same time, the client maintains a continuous dialog with the
company, communicating where it is convenient for him.A messenger manager
or a specialist who communicates with a client in messenger
often uses a messenger aggregator to organize fast communications
in the sales department or technical support service. Thanks to this
service, all data is captured, automatically duplicated and stored in the
CRM.